Refund & Service Policy

At Dial Service India (Website: dialserviceindia.in), we are dedicated to providing reliable and professional home appliance repair services. This Refund & Service Policy outlines the terms related to service requests, technician visits, charges, cancellations, and refunds. By booking our services, you agree to the conditions mentioned below.

1. Service Requests
Customers can book a repair service through our website, phone support, or other contact channels. Once a request is received, our team schedules a technician visit based on service availability and location.

2. Inspection Process
During the visit, our technician inspects the appliance to identify the issue. A visiting or inspection fee may apply depending on the service type. The problem and recommended repair solution are explained clearly before any work begins.

3. Service Charges
Service charges may include inspection fees, labor costs, and the price of any replacement parts if required. The total cost depends on the nature of the issue and the condition of the appliance. Customers are informed of estimated charges prior to starting the repair.

4. Payment Terms
Payment is generally collected after the inspection or once the repair is completed. Customers are expected to complete payment after the service is delivered and the appliance has been checked for proper functioning.

5. Refund Policy
As our services involve technician visits and on-site inspections, the visiting or inspection fee is non-refundable once the technician has arrived and performed the assessment.
If a customer has made an advance payment and the service cannot be provided due to reasons from our side, the refund request will be reviewed and processed accordingly. Refunds, if approved, may take a reasonable time to complete.

6. Cancellation & Rescheduling
Customers may cancel or reschedule their service request before the technician is assigned or arrives at the service location. If the technician has already reached the location, the applicable visiting or inspection charge may still be applied.

7. Service Warranty
Any warranty on replaced parts depends on the manufacturer or supplier of those parts. Our technician will inform the customer about any applicable warranty terms at the time of service.

8. Customer Responsibilities
Customers are expected to provide accurate details about the appliance issue at the time of booking and ensure safe access to the appliance. If additional faults are identified during inspection, they will be discussed before proceeding with further repairs.

9. Limitation of Service Scope
Our services are limited to inspection and repair support. We do not guarantee that every appliance can be repaired if the issue is beyond repair or if parts are unavailable. In such cases, only applicable service charges may apply.

10. Policy Updates
Dial Service India reserves the right to update or modify this Refund & Service Policy at any time to reflect changes in business practices or legal requirements. Updated policies will be posted on this page.

11. Contact Information
For any questions, concerns, or refund-related queries, please contact us:

Customer Support: 08368662765
Website: dialserviceindia.in
Email: info@dialserviceindia.in

12. Acceptance of Policy
By booking or using our services, you confirm that you have read, understood, and agreed to this Refund & Service Policy.